Carpenter & Associates Insuring Agency LLC
Personal Lines Insurance Customer Service Representative
Elizabethtown, New York Full-time
 
About the Job
Personal Lines Customer Service Representative needed for Rapidly Growing Insurance
Agency
 
Are you an experienced Customer Service Representative looking to expand your career? Do
you have a passion for helping solve customers’ problems and providing them with the best
solution? Then we want to hear from you! Work for a rapidly growing insurance agency.
 
This position lets you focus on what you do best: building and maintaining customer
relationships. You will advise clients on coverage options, help them decide on insurance
products, and solve their insurance problems.
 
We need someone who is:

• Comfortable with learning new software programs.
• Courteous and maintains a positive attitude with customers and peers.
• Professional and reliable—someone who can work in our office full-time -37.5 hours
• weekly.

 
Responsibilities:

• Assist customers over the phone and through digital communications.
• Answer customer questions and assist with requests.
• Use problem-solving skills to troubleshoot customer issues.
• Enter information from customer calls into the Agency Management System.
• Assist in generating sales leads by gathering information from customers.
• Ensure customers are satisfied with their experience.
• Follow procedures and policies.
• Participate in training.
• Other duties as assigned.

 
Qualifications:

• High school diploma or GED required.
• Property and Casualty Insurance License Preferred.
• 1–3+ years of relevant customer service experience preferred.
• Willing to obtain a Property and Casualty Licensing as applicable.
• Excellent communication skills required.
• Working knowledge of computer systems.
• Have experience with personal lines of insurance Preferred.
• Experience with Commercial lines of insurance a plus.
• Be available to work full-time at our office from 8:30 – 4:30 Monday through Friday.

 
Benefits:

• Generous Salary.
• Group Health Plan including Vision and Dental – 80 % Employer paid 20% Employee.
• 401K retirement Plan – 3% Contribution from the Company annually.
• Group Term Life Plan.
• Group Long Term Disability Plan.
• Annual Cost of Living Raise: 3%.
• Annual PTO (Paid Time out): 187.5 hours “PTO Bucket”.
• AFLAC is available at employees’ expense.
• Holidays – 12 +.

Salary: $40,000 - $60,000
This position is a great opportunity for a motivated Customer Service Representative committed to providing high-quality customer service. To apply for this position, send your resume and cover letter with salary requirements to Kelly@carpenterinsuring.com.