Hotel Front Desk Agent Responsibilities

• Other Duties may arise from time to time
• Check in customers using computer programs and equipment and provide guests with directions to their room
• Inform customers of all on-site amenities and any relevant information that is needed to use them
• Handle and resolve guest complaints
• Invoice and bill guests for their stay and services used
• Communicate with guests to better understand their individual needs to provide them with the best service possible
• Required to keep common areas clean and do hotel laundry.

Skills

• Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. Hotel clerk will often use computers to check in guests, create invoices and manage online bookings
• Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. Hotel clerks will use active listening skills to understand the individual needs of each customer. They will also use nonverbal skills to identify a guest's satisfaction or dissatisfaction with their stay
• Customer service: Customer service skills are a requirement as a Hotel Front Desk Clerk. Front desk clerk will work with guests when checking in, checking out and when guests request information from the front desk.
• Problem-solving: Guests will often come to the Hotel Front Desk Clerk with problems. The ability to identify and overcome a problem can be useful for this role.
• NO CALL OUTS in first 90 days. Must arrive on time for all shifts.
• This position will be a mix of second and third shift. We will train the new employee on all shifts.

Job Type: Part-time

Pay: $15.50 per hour

Schedule:

• Day shift
• Evening shift
• Night shift
• Overnight shift

Work setting:

• In-person

Ability to commute/relocate:

• Ticonderoga, NY 12883: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel: 1 year (Preferred)

Work Location: In person